Customer Service

Ordering

Our website enables you to shop using SSL protected checkout on the Square Marketplace right on our site or by visiting our Square store. We suggest you review your order carefully before submitting, as you will not be able to modify it once submitted. After you complete your purchase, you will be directed to a confirmation page and an email confirmation receipt will also be sent to you. We recommend saving this confirmation receipt, instead of printing it, to save trees.

Payment

We accept all major credit cards: Visa, Mastercard, American Express, Discover. You can also choose to checkout with Paypal.

Sales Tax

We are required to collect local sales tax in the state of California, where we operate. If you are making an out-of-state or international purchase, you will not be charged local sales tax.

Shipping

We ship Worldwide from the US. So, even though Square Marketplace shop doesn’t accept international orders, yet, you can still send us your selection. Just contact us with the item name or send us a screenshot to store@thesageandthebutterfly.com and we’ll send you a Paypal invoice. Super easy!

Once you place an order we ship withing 48 hrs. If you order on a weekend, your order will be shipped Monday or Tuesday. Your order is shipped via USPS Priority Mail with insurance.

We will send you a confirmation email once your order has shipped.


Returns

We offer Satisfaction Guaranteed. If you are not completely satisfied, you can return the unused item within 30 days of purchase and we will exchange the item for credit. Please contact us with your order number and item you wish to return and why. We will send you instructions to return the item.

Gift Wrap

You can send us an email, if you would like us to gift wrap your item. We use beautiful sustainable materials to wrap your gift. Reuse or recycle packaging whenever possible.

Printed Materials, Tags & Packaging
All printed materials are made with recycled paper and plant-based inks. Product tags are made with a laser embossed logo in sustainable bamboo. Products are packaged in a clear plant-based bag and shipped in recycled and post-consumer content mailers or boxes.

Privacy Policy

We do not sell, rent or trade any personal information you provide to us through our website, nor do we share such information with third parties. Read our privacy policy for more information.

Terms of Use

For a full outline of our Terms of Use, please visit our Terms & Conditions page.

 

Email Subscription

If you wish to subscribe to our mailing list, you may do so by entering your email address in the signup box at the bottom or side bar of any page on our site. Our weekly newsletter arrives to you with highlights on products, offers, news and articles related to our work. You can Manage your profile preferences or unsubscribe anytime.